TERMS & CONDITIONS

 

QUALITY & WARRANTY

Our main objective is to make beautiful quality bags for fair prices.

As leather is a natural product, colour variations may occur, as well as marks left by scars and insect bites. These are natural features of the used leather, making each bag truly unique.

We want to offer a warranty covering defects on your bag for 12 months from date of purchase. The warranty only covers damages not caused by accident, improper use, and normal wear and tear. Light colour bags are sensitive to dirt and colour transfer of dark clothes. After the 12 months warranty period our repair service can take care of your bag at a cost, which will be communicated to you before sending it back to our atelier for repair.

How to take care of your ANNELIES TIMMERMANS handbag

PRICES & PAYMENT

All taxes are included in the prices that are displayed on our website. Shipping costs are not included in this price. You can check the shipping cost for each product and country before checkout.

You can pay with your PayPal account or with your credit card. In case you want to pay with your creditcard, proceed to PayPal. You can check out as guest and don’t need to make a PayPal account.

SHIPPING

We ship all orders between 0-2 kg at these rates to the following countries :

Belgium: € 8
Germany, Luxembourg, Netherlands: €15

France, Italy, Denmark, UK, Sweden: € 28

Please ensure shipping address is complete and correct!
Orders placed on Friday or during the weekend will only be shipped on Tuesday.

If you are visiting our online shop from a country that is not in our list and you wish to place an order, please contact us with your request at info@anneliestimmermans.com

RETURN POLICY

If you are not completely satisfied with your order, you can return the goods within 14 days after receiving them. Please send an email info@anneliestimmermans.com before shipping back to us. As soon as we receive the goods in perfect condition, we will refund you within 7 days. Postal charges of the return are for you. We can not be held responsible for damages or loss of return orders.

You can also return your order in person through our flagship store in Antwerp.

PRIVACY POLICY

All personal data provided will be treated in a confidential manner. We only use this information for the administration of your order, deliveries and invoices. Your information will not be passed on, rented or sold to any third parties.

INFORMATION SELLER

MTS b.v.b.a.
ANNELIES TIMMERMANS
Kruisbeemd 31
2550 Kontich
Belgium

info@anneliestimmermans.com

Belgian VAT number: BE0453.629.111